Global headquarters
Mon–FriHouston
Central Time
Open 08:00–17:30 local time
Arkhos Center, 2100 Westheimer RidgeHouston, TX 77056, United States
- Home
- Contact
Talk to the right team.
Journalists, investors, suppliers, job seekers and neighbours of our sites each have a named team at Arkhos. A person reads every message, and we reply within two business days.
9Offices, Houston to Perth
27Countries of operation
24/7Incident and emergency line
2 daysReply time, in business days
One form, routed to the desk that can answer.
Pick an enquiry type and your message goes straight to that team, in the office nearest to you where it makes sense. If you already know who you need, use a direct line.
Thank you. Your enquiry is with our team.
We have logged it and will reply within two business days.
Global headquarters
HoustonHouston, TX 77056, United States
- Switchboard
- +1 (713) 555-0142
- Hours, Central Time
- Mon–Fri, 08:00–17:30
- Coordinates
- 29°44′N 95°29′W
Nine offices, each close to the assets it runs.
Regional teams manage the fields, plants and partners around them. Local times and opening hours update live, and the region filter applies to both the map and the directory.
Office
Refinery
LNG plant
Select a region again to show every office.
Houston, TX 77056, United States
Canadian gas business
Mon–FriCalgary
Mountain Time
Open 08:00–17:30 local time
Suite 2400, 525 8 Avenue SWCalgary, AB T2P 1G1, Canada
Brazil deepwater business
Mon–FriRio de Janeiro
Brasília Time
Open 08:00–17:30 local time
Av. República do Chile 330, 18º andarCentro, Rio de Janeiro, RJ 20031-170, Brazil
North Sea business unit
Mon–FriAberdeen
UK Time
Open 08:00–17:30 local time
Arkhos House, 14 Albyn PlaceAberdeen AB10 1PY, United Kingdom
Norway business unit
Mon–FriStavanger
Central European Time
Open 08:00–17:30 local time
Strandkaien 404005 Stavanger, Norway
Middle East gas hub
Mon–FriAbu Dhabi
Gulf Standard Time
Open 08:00–17:30 local time
Arkhos Tower, Level 31Al Maryah Island, Abu Dhabi, United Arab Emirates
West Africa business unit
Mon–FriLagos
West Africa Time
Open 08:00–17:30 local time
Plot 12, Adeola Odeku StreetVictoria Island, Lagos, Nigeria
Australia LNG business
Mon–FriPerth
Australian Western Time
Open 08:00–17:30 local time
Level 22, 188 St Georges TerracePerth WA 6000, Australia
Asia refining and trading
Mon–FriSingapore
Singapore Time
Open 08:00–17:30 local time
Jurong Refinery Administration Building1 Seraya Avenue, Jurong Island, Singapore 628208
Emergencies and concerns
If something is wrong, tell us now. Both lines are open day and night.
Use the incident line for anything happening now at or near one of our sites. Use the Speak-up line to raise a concern about how we behave, in confidence.
Staffed 24/7
Answered in Houston
Incident and emergency line
+1 (713) 555-0199Call us about a fire, a smell of gas, a spill or a sheen on water, an injury, a damaged pipeline marker or a security threat at or near any Arkhos site, pipeline or vessel. You do not need to be sure. We would rather check and find nothing.
If anyone is in immediate danger, call your local emergency services first, then call us.
- Answered by
- Operations centre
- Covers
- All operated assets
- Languages
- English + interpreters
Confidential
Run by an independent provider
Speak-up line
+1 (800) 555-0123
Online
speakup.arkhosenergy.example
Raise a concern about safety, the environment, bribery, fraud, discrimination or harassment, whether it involves our people or a contractor. You can report in 30 languages and stay anonymous if you choose.
- Reports go to Ethics and Compliance, which answers to the Audit Committee of the Board.
- You receive a case number, so you can follow up or add detail without giving your name.
- Retaliation against anyone who raises a concern in good faith breaks our Code of Conduct.
- Available
- 24/7, web and phone
- Languages
- 30
- Local numbers
- All 27 countries
Integrated operations centreHouston · 24/7
When you call the incident line
What happens in the first day
Your call is answered in the same room that monitors 31 of our assets in real time, so the operator can see pressures, alarms and camera feeds while you talk.
-
0 min
An operator answers
They ask where you are, what you can see, hear or smell, and whether anyone is hurt. If you can see a pipeline marker post, read out its ID number.
-
Under 5 min
The site responds
The operator can shut in wells and isolate pipeline sections remotely while the site's emergency response team is called out.
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Under 1 hour
Authorities are informed
We notify the regulator and local emergency services as the law requires, and contact nearby homes and businesses if they need to take action.
-
Within 24 h
We follow up with you
A named community liaison officer calls you back to explain what happened and what we are doing about it.
Four steps to becoming an approved Arkhos supplier.
We buy equipment and services for 14 producing hubs, three refineries and two LNG plants. Registration is free, and companies based in our host countries are reviewed on the same terms as global contractors.
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About 30 minutes
Register on the supplier portal
Create a company profile on Arkhos SupplyNet and list the categories you supply. You can save your progress and return at any time.
You will needCompany registration number, tax ID and a bank verification letter.
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2 to 3 weeks
Pre-qualification
Answer the questionnaire for your category. We check financial standing, capacity, references and certifications, and may ask for a short capability call.
You will needTwo years of accounts, three client references and your ISO certificates.
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2 to 4 weeks
HSE and compliance review
Our HSE team reviews your safety performance and management system. Compliance screens owners and directors for sanctions and bribery risk. Offshore and well services include an on-site audit.
You will needThree years of TRIR and LTIF data, your HSE policy and ownership structure.
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Valid for 3 years
Approved vendor list
Approved suppliers join the vendor list for their categories and receive invitations to tender. We review performance every year on safety, quality, delivery and cost.
After approvalA contract-specific induction and an annual performance review.
What we buy
Six categories make up most of our spend.
- Drilling and well services
- Subsea and offshore installation
- Engineering, procurement and construction
- Marine and logistics
- Electrification and low-carbon technology
- Digital, IT and cybersecurity
- Payment terms
- 30 days from valid invoice
- Certifications checked
- ISO 9001, 14001, 45001
- Supplier helpdesk
- +1 (713) 555-0183
Every valve has a supply chainPre-qualified vendors only
Answers to what people ask us most.
If your question is not here, send it through the enquiry form and we will route it to the right team.
Or email
info@arkhosenergy.example
Can I visit one of your sites?
Our operating sites are closed to the public for safety and security reasons. Schools, universities and professional bodies can request a guided visit to the Bayshore refinery visitor centre in Corpus Christi or the operations centre in Houston.
Send a general enquiry at least six weeks ahead with your group size and the ages of any students. Every visitor completes a short safety induction and wears the protective equipment we provide.
Do you sponsor events or community groups?
Yes, through the Arkhos Community Fund. It supports science and engineering education, local health services and environmental restoration in the communities near our operations.
We review applications every quarter, and the next deadline is 15 January 2027. We do not sponsor political organisations, individuals, or events outside the areas where we work.
How do I check the status of my job application?
Sign in to your candidate account on our careers page to see the status of each application. Most candidates hear from us within three weeks of a vacancy closing.
Arkhos never asks candidates for money or bank details at any stage of recruitment. If someone does, report it to careers@arkhosenergy.example.
How can I get images or footage for publication?
The media library in our newsroom holds high-resolution photographs of our assets, leadership portraits and broadcast footage. They are free for editorial use with the credit "Arkhos Energy".
For anything else, including requests to film at a site, contact media relations at least five business days ahead.
I live near one of your sites or pipelines. Who do I talk to?
Every operated asset has a community liaison officer. Choose "Community and land" in the enquiry form, tell us the nearest town or the ID number on the closest pipeline marker post, and your local liaison officer will contact you.
Landowner payments, right-of-way access, noise and traffic all go to the same team. We log every case and track it until it is closed.
When will my invoice be paid?
Our standard terms are 30 days from receipt of a valid invoice that quotes the purchase order number. You can track the status of every invoice in SupplyNet.
If a payment is more than five business days late, email suppliers@arkhosenergy.example with the invoice and purchase order numbers. Accounts payable will reply within two business days.